**This response is a good example of breaking down a multi-part question into logical bits and explaining things clearly. The tone is friendly and the truth and hope of the gospel are shared. ** Question: If God says the punishment for sin is death, why isn't the death of the person (IF they were to die for their sin) enough? If God says the punishment for sin is death, why not add, 'and also eternal separation from God?' This makes it seem as if God's own law of crime and punishment is contradictory or irrelevant. If I'm given a 10 year prison . . .

**This response is thorough, well written, and personable. It addresses each aspect of the questioner's query and provides clear explanations. This is also a good example of requesting clarification from the questioner while still answering what we can. The response has a kind tone, hopefully helping the questioner to feel welcomed and be at ease to digest the content. ** Question: If Jesus is the friends of sinners, why the Christian fell unhappy when they committed sin? Is that the reason Jesus walk away from them? Profile: Male, 18–30, . . .

**This response has logical flow and clarity. Terms are defined, biblical support is used, and the tone is personable. It answers the inquiry thoroughly and directly and also engages with the questioner in a meaningful way.** Question:Should we be called "Servant of God", "Man of God", or "son of God"? Which is the best ? Profile: Male, 18-30, Africa, New Christian Answered by: Dave Ernst, who has been a volunteer with us since September, 2011. Answer: Dear Friend, Thanks so much for writing in with your question. Each of those phrases/title . . .

** This response is well organized, thorough, and personable. It answers the question clearly, with good explanation and support, and has a friendly tone. Question: Why should a Christian study eschatology? Questioner profile: Male, Over 60, North America, Christian Answered by: Bob Lowry, who has been a volunteer with us since June, 2010. Answer: Thank you for asking about why Christians should study eschatology. Eschatology is that aspect of theology concerned with final events in the history of the world or of humankind. Scripture, . . .

**This is a good example of using a seemingly simple question to further God's truth and encourage a questioner in following Him. The response is easy to understand and kind in tone. Question:I stopped listening to podcasts on a daily basis and only read the Bible now. I have found so much peace, why is that? Answered by: Julio Cotto, who has been a volunteer with us since March, 2009. Answer: The Bible is the living Word of God, and as we immerse ourselves in God's Word, we feel the peace and change that it brings as we set our minds on . . .