• If there is demographic information in the question, take that into consideration before you answer. • Read between the lines a little. It's okay to ask curious questions of the questioner or to suggest that they may be asking about something they have not specifically stated. Of course, be respectful and don't assume, but you can use your intuition and follow the Holy Spirit's leading. • Be personable in your tone. Respond to the questioner as an actual person, not as a test question or an article prompt. • Don't feel pressured . . .